Manage change

The purpose of this competency is to achieve the goals of change management, i.e. to:

define the organisational change required to convert outputs into benefits;
ensure the organisation is prepared to implement change;
implement the change and embed it into organisational practice.

Performance criteria

You must be able to:

plan and initiate change
identify the change required to existing practices
assess the organisation’s readiness to change
communicate and implement change
ensure that new practices are embedded in business as usual
maintain change management documentation
assure the quality of change management

The amount of organisational change required by a project, programme or portfolio varies considerably, as do the consequences of managing change badly.

This competency is also relevant to several roles that have a different perspective on change management.

It is important therefore, to ensure that this competency matches the importance of change management in the context of the work and also the role to which it is applied.

Knowledge and understanding

You need to know and understand:

the principles and goals of change management
responsibilities for change management
the context of the work and its impact on change management
a procedure for change management
the purpose and content of change management documentation
how to specify change
models that describe the nature of organisational change
how to communicate change
techniques for assessing readiness to change
methods for overcoming resistance to change
how to ensure changes are embedded in business as usual
how assurance applies to change management

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8th June 2015	Corrections to numeration of knowledge criteria